Refund policy
30-day returns
In addition to your statutory right of withdrawal, we offer a voluntary return period of 30 days from delivery. You can return unworn items with their original tags through our returns portal. You bear the cost of return shipping, unless we sent you the wrong item or the item is faulty or damaged; in that case we cover it. We refund you to your original payment method within 14 days after we receive and check your return. Your statutory right of withdrawal and your statutory warranty rights are not affected.
Right of withdrawal (statutory, 14 days)
As a consumer within the European Union, you have the right to withdraw from your contract with us under the following conditions.
Withdrawal period
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period begins on the day you, or a third party you have designated (other than the carrier), take physical possession of the goods.
How to withdraw
To exercise your right of withdrawal, you must notify us by means of a clear statement before the withdrawal period expires, for example:
- online via our withdrawal form
- by email to info@saltysportsclub.com
- by post to Salty Sports Club GbR, Tölzer Straße 1, 82031 Grünwald, Germany
Effects of withdrawal
If you withdraw from this contract, we will reimburse all payments we have received from you, including delivery costs (except for any additional costs arising from your choice of a delivery method other than the standard delivery option we offer), without undue delay and no later than 14 days from the day we receive notification of your withdrawal. We will use the same payment method you used for the original transaction; you will not incur any fees as a result of this reimbursement.
We may withhold reimbursement until we have received the returned goods, or until you have provided proof of return shipment, whichever comes first.
You must return the goods without undue delay and no later than 14 days from the day you notify us of your withdrawal. You bear the direct cost of returning the goods.
Condition of returned goods
Items must be unworn and returned with original tags attached. You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
How to return
Register your return in our returns portal. Prefer to do it yourself? Download our return form (PDF), fill it in and include it in your parcel.
Where to send your return
Salty Sports Club c/o sellship GmbH Fulfillment Center
Gutenbergstraße 1
91560 Heilsbronn
Germany
Please do not send returns to our business address in Grünwald.