FAQ
Quick answers about orders, shipping, returns, sizing and the club.
Orders & shipping
Where do you ship to?
We ship to the EU and Switzerland. Every parcel goes out tracked with DHL. All rates and times are on our Shipping & Returns page.
How long does delivery take?
We dispatch within 1-3 business days from our warehouse in Germany. From there it takes 1-3 business days to Germany, 2-4 to Austria and 2-5 to Switzerland and the rest of the EU.
What does shipping cost?
Shipping starts at EUR 5. It's free from EUR 100 in Germany and Austria, and free from CHF 150 in Switzerland. See all rates on our Shipping & Returns page.
Do I pay customs in Switzerland?
Orders to Switzerland are shipped duties unpaid. Import VAT and any duties are collected by the carrier on delivery.
Returns
What is your return policy?
You can return unworn items with their tags within 30 days of delivery. Just register your return in our returns portal. Return shipping is paid by you, unless we sent the wrong item or it's faulty or damaged.
Your statutory 14-day right of withdrawal is not affected. You can also use our withdrawal form.
How long does my refund take?
We refund you within 14 days after we receive and check your return, to your original payment method.
Can I exchange a size?
Yes. Choose exchange in the returns portal if your size is in stock. If it isn't, return the item for a refund and place a new order.
Payment
Which payment methods do you accept?
Credit and debit cards, Apple Pay, Google Pay, PayPal, Klarna and Shop Pay.
Can I pay later or in instalments?
Yes, with Klarna at checkout. Klarna shows you the options available for your order.
Do you have gift cards?
Yes. Our gift card is delivered by email, right away or on a date you choose.
Products & sizing
How do your products fit?
Every product page has a fit note and a size guide for that product.
Will sold-out pieces restock?
Our capsules are limited and mostly don't restock. Essentials like socks may come back. Use the notify-me button on the product page and we'll let you know.
When do drops happen?
Join our newsletter and follow us on Instagram to hear about drop dates first.
Club & events
What is Salty Sports Club, brand or crew?
Both. Salty Sports Club is a community-driven sportswear brand. It started at the end of 2024 with a handful of shirts printed for the Valencia Marathon and grew from there. Today we design our pieces in Europe and run with our community in Vienna, Munich, Hamburg and Madrid.
How do I join a run?
All runs and events are on our events page. Also join our Strava club with 15,000+ members.
Do I need to be fast?
Depends on the session. Every event page shows the distance, pace and intensity, so you know what to expect before you sign up.
How can I become a city captain?
We're looking for fast, consistent runners who set the tone in their city, run with style and bring the scene to life with content. Write to us at info@saltysportsclub.com.